Shipping and Delivery Policy for S’Dermes Global Private Limited

At S’Dermes Global Private Limited, we strive to ensure a seamless shopping experience for our customers. Please review our shipping and delivery policy below:

Domestic Shipping:

• We currently offer shipping services exclusively within India.
• All orders are processed and dispatched within 2 business days of order placement, excluding weekends and public holidays.
• Once your order is dispatched, you will receive a shipping confirmation email containing tracking information to monitor the progress of your delivery.

Delivery Time:

• Delivery times may vary depending on your location within India and the shipping method selected during checkout.
• Typically, orders are delivered within 3–7 business days after dispatch.
• Please note that delivery times may be subject to delays during peak seasons or unforeseen circumstances beyond our control.

Shipping Fees:

• We offer flat-rate shipping fees for all orders within India.
• The shipping fee will be calculated and displayed during the checkout process based on the total weight of your order and your delivery address.

Tracking Your Order:

• Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
• You can track the status of your delivery by entering the provided tracking number on our website or the carrier’s website.

International Shipping:

• We regret to inform you that we do not currently offer international shipping services.

Delivery Address:

• Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or issues with delivery.
• We are not responsible for any delays or delivery failures caused by incorrect or incomplete address information provided by the customer.
• In case an order is returned to us due to an incorrect or incomplete address provided by the customer, re-shipping or refund will be handled in accordance with our Refund Policy.

Customer Support:

• If you have any questions or concerns regarding your order, shipping, or delivery, please don’t hesitate to contact our customer service team at support@sdermesglobal.com. We are here to assist you.

Thank you for choosing S’Dermes Global Private Limited for your Hair and Skin Care & Cosmetics needs. We appreciate your support and hope you enjoy our products!